Age Verification
It’s illegal to sell tobacco or E-Cigarette related products to anyone under 18, so it’s essential for us to use Age Verification for every order. VerifyMyAge is a frictionless age verification solution that enables us to check your age quickly and seamlessly.
Most customers will pass through the order process without even realising they have been verified as 85% of checks happen in the background. There will be some instances where new, and existing customers will need to supply additional verification details again.
How can I verify my age?
After placing an order, you will receive a unique link to your phone or email. Please click the link to complete age verification process.
Verifying your age could not be simplier, you have three simple methods which you can choose from:
- Age Estimation you will be asked to upload a photo or video. Using the latest artificial intelligence technology, Verify My Age will estimate your age. If you look 25 or older, you will automatically be verified. Please note: Record video in good light and position your face so it fills the frame.
- ID scan You will be asked to photograph a form of identification (either your driving license or passport) and upload. The name on your ID must match the name on your order.
- Credit Card If you pay by credit card, Verify My Age may automatically confirm your age.
It takes less than a minute to complete. Without verification of your age, we cannot process your order. If age verification is not completed within 3 working days, your order will be cancelled.
We appreciate that this may be a little frustrating for any existing customers who need to verify their age again, but as a responsible retailer we strive to provide a service which is always be trusted.
What Happens If I Place an Order and Cannot Pass Age Verficaiton?
Stylex Cloud is committed to complying with all applicable laws and regulations related to age verification. We do not sell any products to individuals under the age of 18 years. To ensure that our customers are over the age of 18 years, we use a third-party age verificaiton platform called "verifymyage". If a customer successfully verifies their age, Stylex Cloud will cover the costs of the age verficiation. However, if a customer fails to verify their age, they will be liable for a £1 admin fee, which Stylex Cloud will deduct from their payment and refund the remaining amount.
How will my details be used?
VerifyMyAge uses high-end cryptography to protect customers’ data. All data is encrypted at rest and in-transit using a combination of 256-bit encryption and hashing algorithms.
Data is periodically anonymized by Verify My Age and information is only kept for as long as necessary, while it is relevant to identification.
Verify My Age also use Cloudflare, a fast-response firewall, to provide an extra layer of security. Cloudflare detects unusual activity and activates high-security measures when necessary.
As well as in-house security experts, Verify My Age works with third-party security experts to ensure customer data is secure.
We appreciate your patience and support regarding age verification process. If you have any questions or issues during the checkout, please don’t hesitate to contact us:
Email: enquiries@stylexcloud.co.uk
Contact Number: 01708 922004
